We collect certain personal information when you interact with our services. This includes details you provide when placing orders, using our website or mobile apps, completing customer surveys, or engaging with our platform. We may also gather website usage data through cookies.
Cookies are small text files stored on your device to help websites function properly and provide useful analytics. Our website uses Google Analytics, a service that uses cookies to analyze how visitors use the site. The information generated by these cookies (including an anonymized IP address, if enabled) may be sent to Google servers in the United States. Google uses this data to evaluate website activity, create usage reports, and offer related services. Your IP address is not combined with other Google data. You may choose to block cookies in your browser settings, but certain website features may not work properly if you do so. By continuing to use our website, you agree to Google’s processing of your information as described.
We use the information we collect to process your orders, manage your account, improve your overall experience, and inform you about products or services that may interest you. During order processing, your information may be shared with credit reference and fraud prevention agencies. From time to time, we may also share your information with trusted third parties who offer services that might be useful to you. If you prefer not to receive such communications, please contact us through the in-app customer support chat in the Help Center.
You have the right to request a copy of the personal information we hold about you. To do so, please contact us through the Help Center in the Themedox app. A small processing fee may apply.
To ensure customer safety and protect our platform, Themedox continuously monitors activities on our website and mobile applications. We use a variety of technical tools and automated systems to identify suspicious behavior and prevent security risks. If an automated decision impacts your account and you believe it is incorrect, you may request a human review through the Help Center. The types of personal data we collect for these purposes include location data, profile information, device details, payment information, order history, voucher or redemption information, and other related data.
Our website may contain links to third-party websites. Please note that this Privacy Policy applies only to Themedox services, so we recommend reviewing the privacy policies of any external websites you visit.
